TERMS AND CONTIDIONS, WARRANTY AND RETURNS
Each piece of QRepublik Medical ID jewelry is highly personalized and custom-made by our employee/owners in the United States.
All QRepublik Medical ID products are backed by our 1-year warranty from date of original purchase, with the exception of standard wear-and-tear, marketplace items, and discontinued products. If your item is discontinued, we will offer a credit to put towards a new version. We cover the cost of the product. Shipping and handling is paid by the customer.
If upgrading to a different product, you will also be required to pay the difference in price.
ORDER PRODUCTION AND PROCESSING
Medical IDs are hand-crafted carefully based on your selection and preferences. An option is provided to “Rush” your ID, moving it to the front of our production line and made ready to ship next business day.
Our products are shipped direct to you from our Houston, Texas facility or from the Amazon warehouse, please click the link for information on the types of delivery and estimated delivery times of the Amazon terms: https://www.amazon.com/gp/help/customer/display.html?nodeId=201910680
1 YEAR PRODUCT WARRANTY
All IDs, bracelets, sleeves and sticker are warranted against defects in material or workmanship for 1 year from the date of purchase.
We strongly advise that you carefully inspect your purchase for errors or defects upon receipt. This warranty does not cover:
- • Normal wear such as scratching, dents, or tarnishing of the Medical ID
- • Damage resulting from misuse, accidental handling, or exposure to corrosive substance
- • Loss of any kind
- • Repairs by anyone other than QRepublik Medical ID
- • Changes in engraving information
RETURN POLICY ON NON-PESONALIZED ITEMS
• Non-personalized items must be new and unworn
• The customer is responsible for all return shipping expenses
• All refunds for non-personalized items will be processed within three to five weeks in the original method of payment
• Refunds totaling $20 or under will be issued as store credit unless originating payment method was by credit card or other electronic form of payment
Please enclose your merchandise in a padded envelope with your Return Authorization number on the outside of the package and ship insured to:
- Attn: Returns
- QRepublik, INC
- 10685-B Hazelhurst Dr. # 30482
- Houston, TX 77043
PLEASE TAKE NOTE THAT THE FOLLOWING PERSONALIZED, NON-REUSABLE ITEMS MAY NOT BE RETURNED OR ISSUED A REFUND:
- • Engraved items
- • USB items
- • Silicone items
- • Shipping, handling, and processing fees
You may reach our Customer Service Department anytime between Mon. - Fri. from 8 a.m. - 4 p.m. CST through the following methods: Email: firstname.lastname@example.org